Top 5 FAQ's
Please click on the question to view the relevant answer.
What if an event is cancelled or postponed?
We know how frustrating it is when an event you're looking
forward to is cancelled or postponed, so we'll let you know as
soon as a cancellation or postponement is confirmed to us by the venue or event
organiser. This notification will be sent to the email address you provided while
purchasing your ticket.
Sometimes it's not possible to reach everyone when an event
is cancelled at the last minute, but we'll do our best to inform you and to
make sure the venue or event organiser takes every possible step to let you
know before you head out.
If an event is cancelled we usually refund & cancel the ticket
automatically, if it's postponed tickets are usually valid for the new date.
I just bought tickets, but I'm not sure if my order has gone through.
Don't panic - and don't order again until you've worked out
whether the first transaction went through successfully.
The easiest way to check whether your transaction went
through is to click on ‘reprint tickets’ enter your reference number & the
email address used while purchasing the ticket(s), from here you can see details
of the ticket(s) you've bought and re-send confirmation emails to yourself.
If you did not receive your confirmation email, please check
your spam or junk mail folders as it may have been filtered there. To make sure
you receive important emails from us please add tickets@ticketstop.ie to your
Contact List or Safe Sender/White List.
Please note that successful booking references will always
begin with a 'E' and look something like this: E2822986
Do my tickets come in the post?
We DO NOT POST tickets.
Our tickets are slightly
different. Rather than sending a physical ticket to you in the post, we give you
a unique booking reference and eticket which is displayed on your screen once you have made payment for your ticket.
We also email you confirmation of your booking, along with your reference number, shortly after your order & payment has gone through. However, the booking reference
itself, along with some ID, is all you'll need to gain entry to the event.
What ID do I need to bring with me?
The venue has the final say over the sort of ID you
need to bring with you.
We recommend you make sure you have ID with you when attending any event. Any
official ID, (driving licence, Garda / PSNI ID or passport) either with a photo
or signature should be fine. If the venue needs you to bring anything unusual
we'll specify this in your confirmation email.
You will also need proof of age or concessionary status, if applicable.
How can I pay for my tickets?
We use PayPal the worlds trusted online payments company to
process all payments.
You can pay for your tickets using a wide range of credit or
debit cards. We currently accept: PayPal, Visa Credit, Visa Debit / Electron,
MasterCard and Maestro. Unfortunately we can't accept payments made by cheque,
Cash or American Express.
We use a secure payment server to process your payments,
which ensures that all transactions are as secure as possible.
What does Invalid Email address mean?
Usually, this means something is not quite right with the email address provided, For example, Missing the ‘@’ sign of the address is incomplete ‘@gmail’ or ‘@yahoo’ instead of ‘@gmail.com’ or ‘@yahoo.com’
Another reason this error can occur is when customers are buying tickets within a Facebook application - to resolve, simply open ticketstop.ie from a new browser window and proceed
See our complete list of Frequently asked questions
here.
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